Refund Policy

1. Overview

SnappyPay Systems is the merchant of record for every digital redemption code purchase. Refund requests, when eligible, are processed by SnappyPay Systems and returned to the original payment method. This Refund Policy describes refund eligibility, the request process, and the timelines you can expect.

2. When You Are Eligible for a Refund

You are eligible for a refund in the following situations:

• Code not delivered or not applied. If a redemption code was charged but not successfully delivered to the participating merchant’s checkout, you are entitled to a full refund.
• Duplicate or erroneous charge. If a system error resulted in a duplicate charge for the same purchase, the duplicate is refunded in full.
• Unauthorized transaction. If, after review, a purchase is confirmed to have been initiated without your authorization, the transaction is refunded in full.
• Order cancelled before fulfilment. If your underlying order with the participating merchant is cancelled before fulfilment and the redemption code has not been consumed, you are eligible for a refund of the corresponding amount.

3. When Refunds Are Not Available

• Code already redeemed and order fulfilled. Once a redemption code has been applied to a checkout and the participating merchant has fulfilled the order, the code is considered consumed and is not refundable.
• Disagreements about the underlying product. Disputes regarding the goods or services delivered by the participating merchant should be addressed with that merchant directly. SnappyPay Systems can assist in mediation but is not the seller of the underlying product.
• Refund window expired. Refund requests must be submitted within sixty (60) days of the original purchase date.
• Refunds to alternative methods. Refunds are issued only to the original card used for the purchase. No alternative payment methods are available for refund.

4. How to Request a Refund

To request a refund, contact our customer support team with the following information:

• your name and the email address used for the purchase;
• the date of the purchase;
• the amount charged;
• a brief description of the reason for the refund request.

Contact us at Support@SnappyPay.com or 1-877-210-1090. Support is available Monday through Friday, 8:00 AM - 8:00 PM Eastern.

5. Refund Timeline

• Acknowledgement — we will acknowledge your refund request within one business day.
• Review — eligible requests are typically reviewed and approved within two to five business days of submission. Requests that require additional verification may take longer.
• Processing — approved refunds are issued to the original card within five to ten business days of approval. The exact time for the refund to appear depends on your card issuer.

6. Identity Verification

For your protection, certain refund requests may require additional identity verification before processing. This is intended to prevent unauthorized refund requests and to ensure refunds are issued only to the rightful cardholder. We may ask for confirmation of details associated with the original purchase, such as the billing address or the email address used at checkout.

7. Refund Status

You may check the status of a refund request at any time by contacting Support@SnappyPay.com. Once a refund has been processed, you will receive an email confirmation including the date and amount of the refund.

8. Customer Support First

We encourage you to contact SnappyPay Systems customer support before initiating a dispute with your card issuer. In most cases, refund eligibility can be confirmed and the refund issued more quickly through our support team than through the dispute process. Our support number connects directly to our team.

9. Related Policies

This Refund Policy should be read together with our Guarantee Policy and Dispute Policy.

10. Contact

For refund inquiries, contact Support@SnappyPay.com or call 1-877-210-1090. Email responses within one business day.