Guarantee Policy

1. The Guarantee

SnappyPay Systems stands behind every digital redemption code purchase. If, through no fault of yours, your purchase cannot be completed as expected, you are entitled to a full refund of the amount charged. This guarantee is provided directly by SnappyPay Systems as merchant of record.

2. When the Guarantee Applies

The guarantee applies when:

• The redemption code was charged but not delivered. If your card was charged for a digital redemption code that was not successfully delivered to the participating merchant’s checkout, you are eligible for a full refund.
• The redemption code was delivered but failed to apply. If the code was generated and delivered, but the checkout could not be completed due to a system error or technical failure, you are eligible for a full refund.
• The transaction was duplicated. If a system error caused you to be charged more than once for the same purchase, every duplicate is refunded in full.
• The transaction was unauthorized. If, after review, a purchase is confirmed to have been initiated without your authorization, the transaction is refunded in full.

3. When the Guarantee Does Not Apply

• The redemption code was successfully applied. Once a code has been applied to a checkout and the participating merchant has fulfilled the order, the code is considered consumed and is not covered by this guarantee.
• Disputes about the underlying product. Disputes regarding the goods or services delivered by the participating merchant fall outside this guarantee. Such disputes should be addressed with that merchant directly. SnappyPay Systems can assist in mediating between you and the participating merchant.
• The request is made outside the eligibility window. Guarantee requests must be submitted within sixty (60) days of the original purchase date.

4. How to Invoke the Guarantee

To request a guarantee‑backed refund, contact our customer support team with the following information:

• your name and the email address used for the purchase;
• the date and amount of the purchase;
• a brief description of what happened with the purchase.

Contact us at Support@SnappyPay.com or 1-877-210-1090. Support is available Monday through Friday, 8:00 AM - 8:00 PM Eastern.

5. Refund Method and Timing

Guarantee‑backed refunds are issued to the original card used for the purchase. No alternative payment methods are available. Approved refunds are processed within five to ten business days of approval; the exact time for the refund to appear depends on your card issuer.

6. Identity Verification

For your protection, certain refund requests may require additional identity verification before processing. This is intended to ensure refunds are issued only to the rightful cardholder.

7. Customer Support First

If something about your purchase is not right, please contact our customer support team before initiating a dispute with your card issuer. In most cases, the issue can be diagnosed and the refund issued through our support team more quickly than through the dispute process. Our support number connects directly to our team.

8. Related Policies

This Guarantee Policy should be read together with our Refund Policy and Dispute Policy.

9. Contact

For guarantee inquiries, contact Support@SnappyPay.com or call 1-877-210-1090. Email responses within one business day.